Tim Burge, CEO
In 2018, a US-based burrito eatery had a major food safety-related mishap. Reports of nearly 700 people falling sick with diarrhea, fever, nausea, and food poisoning surfaced. On investigating, it was found that the storage of food at an inappropriate temperature formed bacteria in it, which resulted in the undesirable outcome. The eatery lost millions of dollars in revenue, and its reputation was shattered. All this could have been avoided if the eatery in question had implemented the food safety standards properly.
To become more proactive at food safety, restaurant owners need to leverage a technology solution to monitor the same and ensure adherence to compliance protocols. Apart from this common need, the COVID-19 pandemic has further heightened the importance of food safety and hygiene in the corresponding work environments. This calls for a holistic solution that goes beyond monitoring food safety where restaurants and food outlets must leverage capabilities such as integrated health status monitoring to help curb food poisoning and the spread of pathogens. Helping them achieve this feat is QsrSoft, a software as a service vendor that provides an ecosystem of solutions to help restaurant management teams support their daily administrative roles critical to the operation and profitability of their business.
Founded in 2001, the company began its journey with an emphasis on data and analytics and has continued to expand the scope of its products to the quick-service restaurant industry.Operating in the restaurant industry for a couple of years, QsrSoft observed that the industry is struggling to uphold accountability as most restaurants implement paper-based safety routines. QsrSoft is redefining this by bringing a food safety application that provides visibility to restaurant owners by allowing them to monitor their food safety routines across all of their units.
By logging into QsrSoft’s website and having access to their dashboard or through the mobile app, the clients can see activities such as discrepancies in the safety routine, food safety-related issues that need to be corrected, and exactly when any safety routine was completed. Eliminating the need for physical walk-ins and a paper-based approach, the application improves productivity, saves time, reduces labor hours, and simplifies the task of assuring food safety and hygiene.
Recently, QsrSoft has enhanced its offering by rolling out a digital food safety application— integrated with temperature censoring and monitoring devices—that enables restaurants to implement COVID-19 safety precautions. It also allows clients to create their customized food safety routine in the QsrSoft application and complete it at any required interval. The application can be coupled with an alerting system that can alert restaurant owners anytime when food safety measures are not adequately undertaken or if any issues arise. Restaurant owners can also set up the checklist or forms that they want to complete in terms of tracking employee health throughout COVID-19.
A customer first culture is a core value in QsrSoft. We are always reachable by phone to have personal interactions with all of our clients. We always make sure that we have people on the support and product management side that understand their problems and can resolve them quickly
QsrSoft deploys a customer-first approach on all counts. To prove the same on-ground reality, the company houses a highly skilled and passionate team to help its customers 24*7. Tim Burge, CEO of QsrSoft, says, “A customer first culture is a core value in QsrSoft. We are always reachable by phone and keep personal interactions with all of our clients. We make sure that we have people on the support and product management side that understand their problems and can resolve them quickly.” As a nimble and agile organization, QsrSoft can quickly release new features and fix bugs rapidly instead of long-release cycles.
Having carved a niche in the food safety space, QsrSoft will continue to enhance its food safety app by implementing artificial intelligence components to help analyze the food safety data and perform predictive analysis. The company also has a full pipeline of additional software products and features to help restaurant owners efficiently run their business. Over the next few months, QsrSoft will be releasing an in-store dashboard that will allow messaging for seamless communication with restaurants and updating their app that helps restaurant based organizations manage their equipment more effectively.